In the final edition of our Trailblazing Women of Crypto series, we’re celebrating Mimi Brady, our VP of Customer Success.
Prior to her role at Blockchain.com, Mimi spent almost a decade scaling SaaS giant Dropbox. Pivoting from Dropbox’s global Enterprise Strategy team to Chief of Staff, Mimi was then appointed Head of Customer Success, where she expanded and built advocacy across Dropbox Business clients. In that role, and in her entrepreneurial endeavor building San Francisco Nannies, Mimi saw firsthand the power of an exceptional customer experience.
At Blockchain.com, Mimi has built a world-class global customer success team. Her team commends her passion, curiosity, and the trust she puts in them. A true leader, her colleagues describe her as exactly the type of leader they aspire to be and an advocate for them inside and outside of work.
Mimi’s agility has been a key driver in scaling Blockchain.com’s Customer Success Team for our 37 million verified users.
What Women’s History Month means to Mimi
“I moved from SaaS into crypto to join a hyper-growth, mission-driven industry regardless of my gender identity.
For me, success is making crypto less intimidating and more inclusive to other women. We’ve conditioned women to believe that if they don’t know everything about a topic, or don’t have years of experience, they should avoid taking risks or raising their hand for the opportunity.
I encourage more women to dive into our industry head first. Taking risks and identifying opportunities is everything!”
– Mimi Brady